Delivery, Return, and Warranty Policy
Delivery Options Overview
AGN E-Mart uses Leopards Courier and AGN E-Mart Express Delivery to deliver packages throughout Pakistan. However, on occasion, packages may be delivered by third-party agents or by one of our company's delivery vehicles. Transporting expenses are determined on a joined premise of significant worth (for protection purposes) and objective. A few orders are transported in various bundles.
Warranties
Claiming A Warranty Issue
Assuming that you feel that your item is deficient and covered under guarantee, if it's not too much trouble, fill the Return/Guarantee Structure to record a guarantee. AGN E-Shop will not be liable for guarantee dismissal, we just send the item to the merchant/seller for guarantee for clients.
Defective/Faulty Products
All faulty items under guarantee are shipped off the wholesaler/seller for fix, discount or substitution according to their guarantee strategies. Guarantee will be dismissed on the off chance that the item has been actually harmed, introduced erroneously or exposed to maltreatment in any capacity.
Replacing Faulty Equipment
We will just offer guarantee for broken gear after guarantee issue has been asserted by the authority administration specialist. The guarantee interaction ordinarily requires up to 20 working days to finish.
Warranty Eligibility
Guarantee is just relevant on product(s) which have guarantee data expressed on the item page. The product is not covered by the warranty if there is no mention of it.
Returns
Goods That Do Not Meet The Description
At AGN E-Mart we take pride in our products and want you to be completely satisfied with your purchase. Should a product not match the description on the website, you have 7 working days, from the date of delivery of the product(s), to claim an exchange or cancel an order by returning the product(s), undamaged, unopened in any manner, together with all packing materials and documentation to AGN E-Mart
Defective/Faulty Products
After receiving their package, customers are advised to record an unboxing and wrapping video. This video will act as confirmation that the client truly got a broken thing. On the off chance that you don't have the video proof, your case for return won't be engaged. The client won't be qualified for a discount or trade in the event that the video is recorded after the bundle has been unpacked/opened up.
Video Proof
We will only offer warranty for faulty equipment after warranty issue has been claimed by the official service agent. The warranty process typically takes up to 20 working days to complete.
Tampered/Damaged Seal
Kindly check completely assuming the seal on the bundle is flawless. Please do not accept the package and contact us if it appears to be damaged or tampered with in any way.
